Professional Summary

Senior executive and business analyst with over 20 years of Virginia state government leadership experience, specializing in program management, regulatory development and organizational transformation. Proven success leading state-wide initiatives and managing multi-million dollar programs while ensuring compliance with federal and state requirements. Expert in translating complex business needs into technical solutions, having served as Business Analyst for enterprise-level systems implementations using Agile methodologies. Demonstrated expertise in policy development, stakeholder engagement and quality assurance across highly regulated environments. Skilled at building partnerships with diverse constituencies, from executive leadership to government officials, while driving data-driven decision making and process improvements that enhance organizational effectiveness.

  • Program Management

    Experienced project manager with a track record of delivering diverse initiatives on time and within budget. Skilled in creating comprehensive plans, leading cross-functional teams, and managing stakeholders. Proficient in both traditional and agile methodologies, I effectively navigate challenges while keeping projects aligned with strategic objectives. My expertise in change management ensures smooth implementation and adoption across various organizational contexts.

  • Strategic Planning

    As a strategic planning practitioner, I’ve guided organizations in setting clear directions and achieving long-term goals. I’ve led SWOT analyses, aligned resources with objectives, and developed actionable multi-year plans. My experience includes conducting regular strategy reviews to adapt to market changes. By fostering strategic thinking, I’ve helped organizations proactively shape their future rather than merely reacting to change.

  • Business Analyst

    Experienced IT business analyst skilled in translating business needs into technical solutions. Proficient in requirements gathering, process mapping, and creating detailed specifications. Facilitates stakeholder workshops to identify improvement opportunities. Leverages data analysis to guide IT investment decisions and process optimizations, bridging business and technology effectively.

Experience

Virginia Department of Health

Employment Period: 2018 – 2024
Position: Education Program Manager
Roles and Responsibilities:
As Education Program Manager I oversaw 800 certified Education Coordinators, ensuring regulatory compliance and program quality. I developed educational content, provided technical support and acted as a Business Analyst to improve our EMS Portal. My role involved partnership building, committee coordination and technical writing for policies and regulations, all aimed at enhancing online continuing education for Virginia’s EMS community. My position was one of three front-facing roles providing top-notch customer service to over 35,000 EMS providers in Virginia.

Central Shenandoah EMS Council, Inc.

Employment Period: 2012 – 2017
Position: Executive Director
Roles and Responsibilities:
As Executive Director I managed the day-to-day financial and operational activities of a regional Emergency Medical Services council. I administered budgets, oversaw state grants, ensured compliance, and directed all aspects of information technology, facilities, marketing, and human resources. My role involved financial strategizing to develop multiple revenue streams, including grants, retail sales, and educational program tuition. I prepared and presented monthly, quarterly, and annual financial reports to the Board of Directors and governmental agencies.

Virginia Department of Health

Employment Period: 2003 – 2012
Position: Training And Development Coordinator Senior
Roles and Responsibilities:
As QA/QI Training and Development Coordinator I ensured the quality and effectiveness of basic education and continuing education programs for EMS personnel through quality assurance/quality improvement processes, inspections, and site visits. I assisted with investigations related to regulatory compliance. As a Business Analyst, I reviewed business needs, solicited product and enhancement requirements from end users, and worked with technology staff to implement and test software solutions.

Education

Undergraduate Degree

Bridgewater College
BA Business Administration

Masters Degree

Averett University
MBA Master Business Administration

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